Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Non-Returnable Items

Products with minor cosmetic imperfections, including slight scratches, marks, color variations, minor dents, packaging imperfections, or other minor defects that do not affect the product’s intended function, performance, safety, or usability are not eligible for return, refund, or exchange.

Such cosmetic imperfections are considered normal and acceptable and are not regarded as product defects.

Items that have been used, damaged after delivery, altered, or returned without their original packaging may also be ineligible for return or refund.

We reserve the right to determine whether a reported issue is cosmetic, functional, or the result of normal use.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receiving it.

If your item arrives with a major defect or damage that affects its functionality or safety, or if you receive the wrong item, please contact us as soon as possible so we can evaluate the issue and make it right.

Photos, videos, or other evidence may be required to verify the reported issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution after reviewing your claim.

Return Process

To request a return, contact us at mewgo.us@gmail.com.

If your return is accepted, we will provide instructions on how and where to send your package.

Do not return your order to the address shown on the shipping label unless we specifically instruct you to do so.

Items returned without first requesting and receiving approval will not be accepted.

Customers are responsible for return shipping costs unless the item is verified as having a major functional defect, arrives materially damaged, or we sent the wrong item.

For international returns, customers are also responsible for any applicable return shipping fees, customs charges, duties, or taxes unless the return is due to an error on our part.

Cancellations

If you need to cancel or modify your order, please contact us at mewgo.us@gmail.com as soon as possible.

We cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped.

Once an order has been shipped, it cannot be cancelled.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method within 10 business days.

Please remember that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges and return shipping costs are generally non-refundable unless the return is due to a verified major defect, material damage upon arrival, or an incorrect item sent by us.

Contact Us

For questions about returns or refunds, contact us at:

mewgo.us@gmail.com